From Wednesday 23 September at 21:05 until Thursday 24 September at 10:45 (Finnish time), most attempts to sign in to the mobile app through the browser version of Gosta failed. Most transfers of recordings and drafts from mobile to the browser also failed. The browser version otherwise worked normally. We received the first reports on Thursday at 10:12, and service was restored at 10:45 by restarting the backend service.
Cause: A maintenance operation by our cloud provider briefly cut the connection to a caching service. The mobile app and the browser version use this service to connect to each other. Our backend stopped trying to reconnect after a few seconds, and our monitoring did not detect the disruption.
The disruption was not caused by a security issue, and data stored in Gosta was not compromised. If a note from this period was not transferred, please try the transfer again or complete the note manually if needed. Our support team is happy to help.
Next steps: We are changing the backend to keep trying to reconnect for as long as an outage lasts. Our monitoring now also includes alerts for this kind of outage.
We apologise for the disruption.